Shipping Policy

Last Updated: August 30, 2026

At Aizypet, we are committed to providing a reliable and transparent shipping experience for all of our customers.

Please review the information below regarding order processing, delivery, tracking, delays, and other shipping-related matters.

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on order volume, product availability, weekends, holidays, and other operational factors.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Orders are generally not processed or shipped on weekends or major U.S. holidays.

Shipping Times

Estimated delivery times may vary depending on the destination, shipping carrier, product availability, and other factors beyond our control.

The estimated delivery timeframe provided at checkout or on the product page is an estimate only and does not constitute a guaranteed delivery date.

Delivery may take longer during:

• Holidays;

• Promotional periods;

• High-volume sales events;

• Severe weather conditions;

• Carrier disruptions;

• Customs processing;

• Other circumstances outside our control.

Shipping Rates

Shipping costs, when applicable, will be displayed during checkout before your order is completed.

From time to time, Aizypet may offer free shipping promotions or other shipping discounts.

Any applicable shipping promotion will be clearly displayed on our website or during checkout.

Order Tracking

Once your order has shipped, tracking information may be sent to the email address provided during checkout.

Please allow some time for the shipping carrier to update tracking information after your order has been dispatched.

If your tracking information has not been updated for an extended period, please contact us at contact@aizypet.com.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at contact@aizypet.com.

We will make reasonable efforts to update the address before the order is shipped. However, once an order has been processed or shipped, we may not be able to modify the delivery address.

Aizypet is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Lost Packages

If your tracking information shows that your package has not been delivered within the expected delivery period, please contact us at contact@aizypet.com.

We may assist you in reviewing the tracking information and, when appropriate, contacting the shipping carrier.

Each lost-package claim will be reviewed individually.

Packages Marked as Delivered

If your tracking information indicates that your package was delivered but you cannot locate it, please:

1. Check around your property and delivery location.

2. Ask household members or neighbors whether they received the package.

3. Check with your building reception, front desk, or mailroom, if applicable.

4. Contact the shipping carrier for additional delivery information.

If you are still unable to locate the package, please contact us at contact@aizypet.com, and we will assist you where reasonably possible.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at contact@aizypet.com.

Please include:

• Your order number;

• A description of the damage;

• Clear photos or videos of the damaged product;

• Photos of the packaging and shipping label, when possible.

We will review your request and determine the appropriate solution in accordance with our Refund & Return Policy.

Please retain the damaged product, original packaging, accessories, and shipping label until your request has been reviewed.

Delayed Shipments

Shipping delays may occasionally occur due to circumstances outside our control.

These circumstances may include carrier delays, severe weather, transportation disruptions, customs procedures, high shipping volumes, or other unforeseen events.

We appreciate your understanding if a shipment experiences an unexpected delay.

International Shipping

Where international shipping is available, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not controlled by Aizypet and may vary depending on local laws and regulations.

Unless otherwise stated during checkout, customers are responsible for paying any applicable customs duties, import taxes, or additional charges.

Refusal to pay customs duties or import charges may cause the package to be returned, abandoned, or destroyed by the carrier or customs authority.

Customs procedures may also result in additional delivery delays.

Refused or Undeliverable Packages

If a package is returned because of:

• An incorrect or incomplete address;

• Failed delivery attempts;

• Failure to collect the package;

• Refusal of delivery;

• Unpaid customs duties, taxes, or import charges;

the customer may be responsible for additional shipping and handling costs before the order can be resent.

Any approved refund for a returned package will be handled according to our Refund & Return Policy and applicable law.

Original shipping fees, return shipping fees, customs charges, or other carrier fees may be deducted from an approved refund where permitted by applicable law.

Multiple Packages

In some cases, items from the same order may be shipped separately.

If this occurs, you may receive more than one package and separate tracking information for each shipment.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless otherwise stated during checkout.

Order Cancellations

If you would like to cancel or modify your order, please contact us as soon as possible at contact@aizypet.com.

Please include your order number and clearly describe the cancellation or modification you are requesting.

We will make reasonable efforts to accommodate your request.

However, once an order has been processed, fulfilled, or shipped, cancellation or modification may no longer be possible.

If the order has already been shipped, you may request a return after receiving it in accordance with our Refund & Return Policy.

Changes to This Shipping Policy

Aizypet reserves the right to update or modify this Shipping Policy at any time to reflect changes to our shipping practices, carriers, products, services, or applicable legal requirements.

Changes will become effective when the updated policy is posted on our website.

The “Last Updated” date at the top of this policy will indicate when the most recent changes became effective.

Contact Us

If you have any questions regarding shipping, tracking, delivery, customs, damaged packages, or missing orders, please contact us:

Store: Aizypet

Email: contact@aizypet.com

Address: United States

Please include your order number when contacting us regarding an existing order.