Refund & Return Policy

Last Updated: August 30, 2026

At Aizypet, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may request a return in accordance with the policy below.

30-Day Return Policy

We accept return requests made within 30 days of the delivery date.

To be eligible for a return, your item must be:

• In the same condition in which you received it;

• Unused, unworn, and undamaged;

• In its original packaging, including all accessories, manuals, and components;

• Accompanied by proof of purchase or your order confirmation.

To request a return, please contact our customer support team at contact@aizypet.com.

Your request must include:

• Your full name;

• Your order number;

• The item you wish to return;

• The reason for the return;

• Photos or videos of the product, when applicable.

If your return is approved, we will provide instructions explaining where and how to send your package.

Products returned without contacting us and receiving authorization first may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or different from the item ordered.

The original shipping cost is generally non-refundable unless the return is caused by an error made by Aizypet.

We strongly recommend using a trackable shipping service and purchasing shipping insurance when returning an item. Aizypet is not responsible for returned packages that are lost, stolen, damaged, or delayed during transit.

Please do not send your return before receiving return instructions and authorization from our customer support team.

Any return sent to an unauthorized address may be refused or returned to the sender.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your product arrives damaged, defective, incomplete, or different from the item you ordered, please contact us as soon as possible at contact@aizypet.com.

Your message must include:

• Your full name;

• Your order number;

• A detailed description of the problem;

• Clear photographs or videos showing the product and the issue;

• A photograph of the shipping package and shipping label, when applicable.

After reviewing the information provided, we may offer:

• A replacement product;

• A full or partial refund;

• Replacement parts;

• Store credit;

• Another appropriate solution.

If we confirm that the product arrived damaged, defective, incomplete, or incorrect, we will provide an appropriate solution at no additional cost to you.

Please do not discard the product, packaging, shipping label, accessories, or any included materials until your request has been reviewed.

Non-Returnable Items

Certain products and situations may not be eligible for return, including:

• Products that have been used, worn, washed, damaged, or altered after delivery;

• Products showing signs of misuse, improper installation, neglect, or accidental damage;

• Products returned without their original packaging, accessories, manuals, or components;

• Personalized or custom-made products;

• Gift cards;

• Digital products or downloadable content;

• Products marked as final sale or non-returnable;

• Products that cannot be returned for health, hygiene, or safety reasons after being opened or used;

• Returns requested more than 30 days after delivery;

• Products sent without prior return authorization.

If you are unsure whether your product is eligible for return, please contact us at contact@aizypet.com before sending it.

Exchanges

If you would like to exchange a product, please contact us at contact@aizypet.com.

Exchanges are subject to product availability and approval.

Depending on the circumstances, we may:

• Provide instructions for exchanging the product;

• Ask you to return the original product before sending a replacement;

• Ask you to return the original product and place a new order;

• Offer store credit or another available solution.

The fastest way to receive a different product may be to return the original item and place a new order after the return has been approved.

Customers may be responsible for shipping costs related to exchanges unless the exchange is required because the original product was damaged, defective, incomplete, or incorrect.

Refunds

Once we receive and inspect your returned product, we will notify you by email whether your refund has been approved or denied.

If the refund is approved, it will be issued to your original payment method.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Aizypet does not control processing times imposed by banks, credit card companies, or other payment providers.

Original shipping fees are generally non-refundable unless:

• The return resulted from an error made by Aizypet;

• The product arrived damaged or defective;

• The wrong product was delivered;

• A refund of the shipping fee is otherwise required by applicable law.

If only part of an order is returned, only the value of the approved returned item or items will be refunded.

Partial Refunds

In certain situations, only a partial refund may be approved, including when:

• A product is returned with missing accessories, manuals, packaging, or components;

• A product has signs of use beyond what is reasonably necessary to inspect it;

• A product is returned damaged for reasons not caused by Aizypet;

• A product has decreased in value because of the customer’s handling;

• Only part of a bundled product or set is returned.

We will notify you before issuing a partial refund and explain the reason for the adjustment.

Late or Missing Refunds

If you have not received your refund after being notified that it was approved:

1. Check your bank account again.

2. Contact your credit card company or payment provider.

3. Contact your bank, as processing times may vary.

4. Confirm that you are checking the original payment method used for the order.

If you have completed these steps and still have not received your refund, please contact us at contact@aizypet.com.

Please include your order number and any refund confirmation information you received.

Order Cancellations and Modifications

If you would like to cancel or modify your order, please contact us as soon as possible at contact@aizypet.com.

Please include your order number and clearly explain the change you are requesting.

We will do our best to accommodate your request. However, orders may be processed quickly, and we cannot guarantee that an order can be canceled or modified after it has been submitted.

Once an order has been processed, fulfilled, or shipped, we may no longer be able to cancel it or change:

• The shipping address;

• The selected product;

• The product color, size, or variation;

• The quantity ordered;

• The shipping method;

• Other order information.

If the order has already been shipped, you may request a return after receiving it in accordance with this Refund & Return Policy.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before completing your purchase, please verify:

• The recipient’s full name;

• The street address;

• The house, building, or apartment number;

• The city;

• The state or province;

• The postal or ZIP code;

• The country;

• The telephone number.

Aizypet is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, contact us immediately at aizypetsupport@gmail.com. We cannot guarantee that the address can be changed after the order has been processed or shipped.

Refused or Undeliverable Packages

If a package is returned to us because of:

• An incorrect or incomplete shipping address;

• Failed delivery attempts;

• The recipient being unavailable;

• Refusal of delivery;

• Failure to collect the package from the carrier;

• Unpaid customs duties, taxes, or import fees;

• Another issue caused by the customer or recipient;

Additional shipping and handling fees may apply before the order can be resent.

If a refund is approved for an undeliverable or refused package, the original shipping costs and any return shipping, handling, customs, duty, storage, or carrier fees may be deducted from the refund where permitted by applicable law.

Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please:

1. Check around the delivery location.

2. Ask other household members or neighbors whether they received it.

3. Check with your building reception, mailroom, or property manager.

4. Contact the shipping carrier for additional delivery information.

5. Contact us at aizypetsupport@gmail.com.

We will review the available tracking and delivery information and assist where reasonably possible.

However, Aizypet is not responsible for packages that are lost or stolen after the shipping carrier confirms delivery to the address provided during checkout, except where otherwise required by applicable law.

Return Inspection and Processing Time

After your returned product is delivered to the authorized return location, please allow a reasonable amount of time for inspection and processing.

During the inspection, we may verify:

• The condition of the product;

• Whether the correct product was returned;

• Whether all accessories and components are included;

• Whether the product is in its original packaging;

• Whether the return complies with this policy.

We will notify you after the inspection has been completed.

Once a refund has been approved and issued, the time required for the funds to appear in your account will depend on your bank, credit card company, or payment provider.

Chargebacks and Payment Disputes

If you have a concern regarding an order, return, delivery, or refund, please contact us at contact@aizypet.com before opening a chargeback or payment dispute.

Our customer support team will make a reasonable effort to review the situation and provide an appropriate solution.

Submitting a chargeback does not automatically cancel an order or eliminate the customer’s responsibilities under this policy.

We reserve the right to provide order records, tracking details, delivery confirmation, customer communications, and other relevant information to the payment provider when responding to a chargeback or payment dispute.

Policy Abuse and Fraudulent Returns

Aizypet reserves the right to refuse a return, exchange, replacement, or refund when there is evidence of:

• Return fraud;

• Repeated or excessive return activity;

• False claims regarding damage, defects, or non-delivery;

• Products being replaced with different products before return;

• Intentional product damage;

• Abuse of promotional offers;

• Violation of this Refund & Return Policy;

• Other fraudulent or abusive conduct.

These measures help us protect our customers and maintain fair access to our return services.

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

Consumer Rights

This Refund & Return Policy does not limit any consumer rights that cannot be waived or excluded under applicable federal, state, or local laws.

If any part of this policy conflicts with a mandatory consumer protection law that applies to your purchase, the applicable law will control.

Policy Updates

Aizypet reserves the right to update, revise, or modify this Refund & Return Policy at any time to reflect changes to our practices, products, services, or applicable legal and regulatory requirements.

Any updated version will be posted on our website with a revised “Last Updated” date.

Changes will apply to orders placed after the updated policy becomes effective unless otherwise required by applicable law.

Contact Us

If you have any questions regarding returns, exchanges, cancellations, replacements, or refunds, please contact our customer support team:

Store: Aizypet

Email: contact@aizypet.com

Address: United States

Please contact us before returning any product. Our customer support team will provide the correct return instructions and authorized return address when your request is approved.